Dial Before You Dig Case Study Feature
  • Our Work

Dial Before You Dig

Dial Before You Dig

Platform: Facebook, Instagram, LinkedIn, Twitter / X

Dial Before You Dig is a free referral service providing access to vital plans and information surrounding infrastructure assets to help reduce the risk of asset damage and facilitate operational efficiency.

Dial Before You Dig recently rebranded and is now known as Before You Dig Australia. It is a not-for-profit member organisation comprising asset owning and non-asset owners who support their vision of zero damage, zero harm.

  • The Challenge

Filling an awareness gap

Dial Before You Dig Vic/Tas faced a significant challenge in raising awareness about their vital service on social media. Despite the importance of preventing accidental damage to underground infrastructure, many individuals and businesses were unaware of the need to consult before digging. Dial Before You Dig Vic/Tas required additional resources to help them create content and publish it to their social media  platforms to help increase their reach and educate people about the importance of digging around infrastructure assets safely.

Dial Before You Dig Example Post
  • The Challenge

Filling an awareness gap

Dial Before You Dig Vic/Tas faced a significant challenge in raising awareness about their vital service on social media. Despite the importance of preventing accidental damage to underground infrastructure, many individuals and businesses were unaware of the need to consult before digging. Dial Before You Dig Vic/Tas required additional resources to help them create content and publish it to their social media  platforms to help increase their reach and educate people about the importance of digging around infrastructure assets safely.

Dial Before You Dig Example Post
Dial Before You Dig Example Post 2
Dial Before You Dig Example Post 2
  • The Strategy

Unearthing engagement with a tailored social media blueprint

Aston Digital mapped out a comprehensive social media strategy with the overall goal to boost awareness about Dial Before You Dig. The approach included more consistent posting to keep the audience engaged and informed. We used our graphic design skills to create visually appealing content where it had lacked in the past, making complex information more accessible. Infographics played a crucial role in simplifying key messages and highlighting the importance of safe digging practices. Additionally, we encouraged content sharing from community members, amplifying authentic voices and experiences. This strategy helped increase visibility and engagement, educating the public about the critical service provided by Dial Before You Dig.

Dial Before You Dig Example Post 2
Dial Before You Dig Example Post 2
  • The Strategy

Unearthing engagement with a tailored social media blueprint

Aston Digital mapped out a comprehensive social media strategy with the overall goal to boost awareness about Dial Before You Dig. The approach included more consistent posting to keep the audience engaged and informed. We used our graphic design skills to create visually appealing content where it had lacked in the past, making complex information more accessible. Infographics played a crucial role in simplifying key messages and highlighting the importance of safe digging practices. Additionally, we encouraged content sharing from community members, amplifying authentic voices and experiences. This strategy helped increase visibility and engagement, educating the public about the critical service provided by Dial Before You Dig.

  • The Result

Breaking new ground online

Dial Before You Dig saw a significant increase in reach from the consistent posting and the fresh take on the post artwork resonated with the audience, leading to a substantial rise in interactions across all platforms. The sharing of member-generated content also amplified the message, fostering a sense of community involvement.

Example Dial Before You Dig Instagram Post

With a dedicated social media strategy in place, Dial Before You Dig was able to achieve growth across all of their social media channels and increase public awareness of safe digging practices.

Members and prospective members were able to have a better understanding of how to use the Dial Before You Dig service and their duty of care when undertaking an excavation project.

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