Sheen Panel Service Case Study - 01
  • Our Work

Sheen Panel Service

Sheen Panel Service

Platform: Facebook, Instagram, Meta Ads, Mailchimp

Founded in 1969, Sheen Panel Service began as a single location in Bayswater and has grown into one of Victoria's leading panel beating networks.

Despite now covering all of Victoria with multiple panel beating locations and towing depots, Sheen Panel Service remains a proudly family-run business. Their family-centric values shine through in their commitment to customer service, putting people first and ensuring vehicles are repaired to pre-accident condition.

  • The Challenge

Polishing Up a Social Media Presence

Sheen Panel Service, a trusted name in Victoria since 1969, sought to enhance their social media presence to better reflect their growth and commitment to quality service. Lacking the internal resources to manage these platforms effectively, Sheen Panel Service decided to outsource their social media management. They sought a partner who could not only handle the day-to-day management but also implement a strategy that would showcase their commitment to quality service, engage their expanding customer base, and reinforce their reputation as a leading name in vehicle repairs.

Sheen Panel Service Case Study - 02
  • The Challenge

Polishing Up a Social Media Presence

Sheen Panel Service, a trusted name in Victoria since 1969, sought to enhance their social media presence to better reflect their growth and commitment to quality service. Lacking the internal resources to manage these platforms effectively, Sheen Panel Service decided to outsource their social media management. They sought a partner who could not only handle the day-to-day management but also implement a strategy that would showcase their commitment to quality service, engage their expanding customer base, and reinforce their reputation as a leading name in vehicle repairs.

Sheen Panel Service Case Study - 02
Sheen Panel Service Case Study - 03
Sheen Panel Service Case Study - 03
  • The Strategy

Building an Authentic Digital Presence

To align Sheen Panel Service’s social media with their values and business goals, we crafted a strategy that emphasised authenticity and community engagement. A key part of this approach was conducting monthly on-site photo and video shoots at various Sheen Panel Service locations. This allowed us to create genuine, behind-the-scenes content that showcased their team in action, their facilities, and the meticulous care they take with every vehicle.

In addition to the ongoing content creation, we also introduced quarterly competitions designed to give back to the community, a reflection of Sheen Panel Service’s commitment to their customers. These competitions not only boosted loyalty and engagement on their social platforms but also reinforced their family-centric values by encouraging local participation and interaction.

Sheen Panel Service Case Study - 03
Sheen Panel Service Case Study - 03
  • The Strategy

Building an Authentic Digital Presence

To align Sheen Panel Service’s social media with their values and business goals, we crafted a strategy that emphasised authenticity and community engagement. A key part of this approach was conducting monthly on-site photo and video shoots at various Sheen Panel Service locations. This allowed us to create genuine, behind-the-scenes content that showcased their team in action, their facilities, and the meticulous care they take with every vehicle.

In addition to the ongoing content creation, we also introduced quarterly competitions designed to give back to the community, a reflection of Sheen Panel Service’s commitment to their customers. These competitions not only boosted loyalty and engagement on their social platforms but also reinforced their family-centric values by encouraging local participation and interaction.

  • The Result

Driving Engagement and Loyalty

The implementation of an authentic and community-focused strategy led to very positive outcomes for Sheen Panel Service. The monthly on-site photo and video shoots provided a steady stream of engaging content that resonated with their audience, resulting in increased interaction across all social media platforms.

The quarterly competitions were a hit, driving significant growth in both follower numbers and engagement rates. On average, the quarterly competitions would bring in 100 - 200 new followers, and increase their usual engagement by 400%. These initiatives not only fostered a sense of community but also deepened customer loyalty, as participants felt more connected to the brand and its values.

Sheen Panel Service Case Study - 04

By combining authentic content creation, community-driven competitions, and community engagement, Sheen Panel Service were able to better showcase their commitment to customer service and the community.

This approach increased audience interaction, drove follower growth, and reinforced customer loyalty, solidifying their status as a respected, family-oriented business and a prominent leader in vehicle repairs throughout Victoria.

Explore our case studies

Explore our case studies

Explore Aston Digital’s case studies to discover how they’ve successfully helped diverse clients achieve their digital marketing goals. From law enforcement agencies to healthcare providers, each project showcases tailored strategies and impactful results.

Looking for a complete Digital Marketing Plan? Discover our Digital Brand Story Framework!

Everything you do online is driven by your brand; what your brand stands for, what you do, what your proposition is, why people should listen, etc.

Understanding your brand is vital. That’s why we first start by defining your brand in terms of a Hollywood movie script. The Brand Story outlines who your customer is, what they want, why they want it and how you’re going to help them get it. 

If you’re wanting to start your digital marketing strategy from scratch, or review your existing strategy, our Digital Brand Story framework might be for you!